Our after sales service

You have a question about:

  • Request for documentation
  • Help for setting the indoor unit of the remote control
  • Contact with an Airwell STA (Approved Technical Station)

Find the answer by referring to the FAQ or call one of our consultants


By telephone

Contact an advisor

From Monday to Friday
Form 9h to 12h30 and from 14h to 17h
Tel : +33 (0) 1 76 21 82 94

Airwell is commit to 100%

  • Call center
  • Online ordering 24/24 and 7/7
  • First-class after-sales service
  • Effective answers within 48 hours
  • Certified quality
  • An STA network in France
  • Proven expertise
  • Training centers
Airwell Academy

Our engagements

Airwell Residential is committed to providing you with professional, efficient and relevant service at all times.

  • We focus our efforts on compliance with the rules:
  • Respond to all mail, e-mail and fax within 48 hours of receipt,
  • Indicate an indicative timeframe for any request,
  • Guarantee a courteous response to all phone calls, as well as the correct transmission of messages to the person concerned,
  • Give an answer as soon as possible.

We will treat all requests from you as soon as possible.

Our perpetual objective: improve our services

  • A redesigned call center, with better-trained employees and multiple languages
  • A technician at the local level for better assistance
  • Advanced computer system for better traceability
  • Free and update training

Are you a professional ?

Airwell Pro